PAB- 20/11/15- Phone Calls

20/11/15- Phone Calls
Key points for professional business phone calls:

• Be clear and confident.
• Explain who you are and what you need promptly (Get straight to the point).
• If needed have a script/ notes in front of you to keep you on track.
• Have a pen and paper and be ready to take notes if need.
• Read your callers voice- if they seem busy offer to call back
• Be polite

I wrote a quick intro that I could say when the person picked up the phone:
Hello there, I am a student doing a modual of Performance Arts Business and I would like to enquirer about the hypothetical price of hiring a medium sized strobe light for 12 days.

I phoned Sussex Party Shop and found that the cost of a medium sized strobe light was £15 a day and that if I hired it for the 12 days I planned I could get a percentage off the total price.
This not only let me know the relevant information I was looking for but also taught me the important of confidence while on the phone in a business setting as at points my confidence wavered and the conversation slowed, thereby taking longer for me to learn the information I needed. Perhaps for future business phone calls should have a clear set of questions already written down to insure I get all the relevant information I require.